Refund Policy

Every paid Kloshu product or account promotion is covered by a 30-day, no-questions-asked money-back guarantee. Contact us within 30 calendar days of payment and we will refund the payment in full to the original payment method. This applies to fixed-term monthly and yearly digital advertising purchased through Paddle or M-Pesa. Promotions do not renew automatically.

Requesting a refund

Email info@qaribuhub.co.ke or open a Payment issue through Kloshu Support. We aim to acknowledge requests within two business days and submit eligible refunds within seven business days. Paddle card refunds typically take 5–10 business days to appear after issuance; provider processing times may vary. Nothing in this policy limits non-waivable consumer rights.

Qaribuhub Solutions LTD, Ring Road, Westlands, Nairobi, Kenya. Email: info@qaribuhub.co.ke · Phone/WhatsApp: +254 787 582 581.